Welcome — Why a hardware wallet matters
Hardware wallets like Trézor® keep your cryptocurrency private keys isolated from your everyday computer and phone. This dramatically reduces the risk of online attacks, hacks, and malware stealing your funds. This guide walks you through each step to get your Trézor® up and running — safely and confidently.
What’s in the box
1. Trézor® device — the small USB device with a display and buttons.
2. USB cable — use the included cable to connect to your computer or mobile adapter.
3. Recovery seed cards — blank cards for writing your recovery phrase (never store this digitally).
4. Quick start leaflet & stickers — helpful, but keep your recovery system private and secure.
Important: only use the cable included with your device or a high-quality data cable. Avoid connecting your Trézor® to unknown public charging stations.
System requirements
Trézor® works with Windows, macOS, Linux, and many mobile devices through compatible OTG adapters. For the best experience, use the official Trézor Suite application (desktop or web) at Trézor Suite. Make sure your operating system is up to date and that you have a modern browser when using the web suite.
Step-by-step: Initial setup
Step 1 — Connect the device
Plug your Trézor® into a computer USB port using the supplied cable. The device will power on and display a welcome screen. If the screen shows unexpected content, unplug and do not proceed.
Step 2 — Install Trézor Suite
Open Trézor Suite (download from the official website) or visit the official web suite. Follow the on-screen instructions — the app will detect your device and guide you through the rest of the flow.
Step 3 — Check firmware
Trézor® devices ship with factory firmware, but if a firmware update is required, Trézor Suite will prompt you. Always update firmware only via Trézor Suite to ensure authenticity. The device will show confirmation screens — verify them physically on the device before approving.
Step 4 — Create a new wallet
Choose Create new in the app. The device will generate a recovery seed (a sequence of 12, 18, or 24 words) — write the words exactly in order onto the provided recovery card. Confirm them when prompted.
Step 5 — Secure your recovery phrase
Your recovery phrase is the single most important backup. Keep it offline, in a safe or secure location. Consider splitting copies across two secure locations (e.g., home safe + bank deposit box). Never photograph or store your seed on any cloud or connected device.
Step 6 — Set a PIN
Create a strong PIN on the device — longer and less predictable is better (avoid obvious numbers like birthdays). The PIN is entered on the device screen; Trézor Suite never sees it.
Step 7 — Name your device
Give your Trézor® an internal label (e.g., "Home Trézor") so you can manage multiple devices later.
Using Trézor Suite
Trézor Suite is the official app for managing accounts, sending and receiving crypto, and interacting with the device. Key features:
- Account overview & portfolio balances
- Send/receive transactions with clear confirmation steps
- Manage multiple coins and tokens
- Advanced features such as passphrase support and coin control
Pro tip: Always verify the transaction details (amount, destination address, fee) on the physical device screen before confirming — the desktop or web app screenshot could be tampered with by malware.
Recovery & emergency procedures
If your device is lost, stolen or damaged, you can recover funds using the recovery phrase on any compatible hardware wallet. Keep recovery copies in secure, geographically separated locations. If you suspect your recovery phrase was exposed, immediately move funds to a new wallet with a newly generated seed.
Passphrase (advanced)
A passphrase is an optional extra word or phrase added to your recovery seed. It functions like a second password — enabling hidden wallets — but use caution: if you forget the passphrase, the funds in that passphrase-protected wallet are irretrievable. Only use passphrases if you understand the trade-offs and have a secure way to store the passphrase.
Troubleshooting
Device not detected? Ensure cable is connected and not just charging cable. Try different USB ports and restart Trézor Suite.
Firmware update failed? Do not disconnect mid-update. If the device is unresponsive, follow official recovery instructions in Trézor Suite.
Forgot PIN? Factory reset the device and restore from your recovery phrase. This will erase the device, so ensure your recovery phrase is available.
Security best practices (summary)
- Buy only from official Trézor channels.
- Never share your recovery phrase or PIN.
- Verify addresses on the device screen before confirming.
- Use a strong, unique PIN and consider passphrase only if comfortable.
- Store recovery cards offline in secure places.
- Keep firmware and Trézor Suite updated.
Advanced topics
For power users: Trézor® supports integrations with third-party wallets and tools for multisig setups. If you plan to use multisig, cold storage strategies, or enterprise-level key management, review the official documentation and consider professional advice for policy and physical security.
Frequently asked questions
Q: Can I use my Trézor® on multiple computers?
A: Yes — you can pair the same device with multiple installations of Trézor Suite. The private keys always remain on the device.
Q: Is the recovery seed interchangeable between hardware wallets?
A: Many wallets use the BIP-39 standard, so you can often restore seeds across different implementations, but device-specific features (like passphrase behavior) may differ.
Q: What's the difference between PIN and passphrase?
A: PIN protects access to the device; passphrase adds a secret word to the recovery seed to create additional hidden wallets.
Closing — safe setup checklist
Checklist:
- Device checked & genuine
- Firmware updated via Trézor Suite
- PIN set and memorized (but not written down)
- Recovery phrase written on provided cards and stored offline
- Trézor Suite installed and verified
- Test small transaction before moving large amounts
Congratulations — your Trézor® is ready. Remember: the combination of physical device, secure recovery seed storage, and careful transaction verification is what keeps your crypto safe. If you ever need help, consult the official Trézor support resources or community channels.